SYAIFULLOH, Moh Lukman; 						WULANDARI, Deasy; 						AFANDI, Mochammad Farid.
 Pengaruh Kepuasan Pelanggan dan Biaya Beralih serta Kepercayaan Merek Terhadap Retensi Pelanggan Kereta Api Mutiara Timur di DAOP IX Jember.
<strong>J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia)</strong>, [S.l.], v. 2, n. 2, p. 87-96, oct. 2018.
ISSN 2550-0856.
Available at: &lt;<a href="https://journal.apmai.org/v2/index.php/jmkli/article/view/30" target="_new">https://journal.apmai.org/v2/index.php/jmkli/article/view/30</a>&gt;. Date accessed: 26 nov. 2024.
doi: <a href="https://doi.org/10.26805/jmkli.v2i2.30">https://doi.org/10.26805/jmkli.v2i2.30</a>.