@article{{jmkli}{}, author = {Syaifulloh, M., Wulandari, D., Afandi, M.}, title = { Pengaruh Kepuasan Pelanggan dan Biaya Beralih serta Kepercayaan Merek Terhadap Retensi Pelanggan Kereta Api Mutiara Timur di DAOP IX Jember}, journal = {J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia)}, volume = {2}, number = {2}, year = {2018}, doi = {10.26805/jmkli.v2i2.30}, url = {https://journal.apmai.org/v2/index.php/jmkli/article/view/30} }