@article{{jmkli}{}, author = {sidharta, s.}, title = { Perencanaan Portofolio Aplikasi Pada Contact Center Telkom Area Surabaya Menggunakan Pendekatan Blue Ocean Strategy (BOS) dan Balanced Scorecard (BSC)}, journal = {J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia)}, volume = {3}, number = {1}, year = {2019}, doi = {10.26805/jmkli.v3i1.36}, url = {https://journal.apmai.org/v2/index.php/jmkli/article/view/36} }